E-APPOINTMENT POLICY

To ensure a smooth experience at our Service Centre, please note the following:

Compulsory Appointment Matters

We will call you from 64826060 within one hour of your selected appointment date and time.
We will make two call attempts during your slot to help you book a lesson. You do not need to visit our centre.
If you miss our call before your appointment, we’ll retry within an hour of your scheduled time.
Each appointment allows one practical lesson booking for your own student account only. You may be offered available slots for the following week. You must be prepared to accept the slot offered, as no replacement call or appointment will be given if you cannot accept it or attempt to book for another student during the call.
We will never request direct payment for lesson bookings. All lesson fees will be deducted from student’s available balance.
It is your responsibility to check your student account after our call to confirm that the lesson was booked correctly.
Your appointment will be cancelled automatically without replacement appointment if:
- You book under the wrong calendar (eg. Class 3A student book for Class 3 appointment)
- Your email and mobile number do not match your student account.
- Your student account has insufficient funds before we make the call.
- You have hit the maximum limit of 8 practical lessons for the month.
- You miss both calls

Learners who wish to enrol for motor car courses on weekends with SSDC; not for private learners.

Motorists who wish to sign up for the Standard or Expert course to convert their foreign licence to a Singapore licence on the weekend.

Only for registration of Class 3 & 3A as private learners. The eAppointment name must match the name of the applicant registering for the account. (Traffic Police practical tests can only be booked online).

Upon eAppointment submission, check for our email in your inbox or spam folder, and press ‘CONFIRM’ within 1 hour to receive your Confirmation eAppointment email.
All confirmed appointments cannot be cancelled.
Each customer can book up to 4 appointments. (effective from 02 Jan 2025).
Confirmed appointments using multiple or non-registered emails or contact numbers not tied to your student account will result in cancellation without prior notice.
Arrive on time at our Information Counter, level 3, and present your Confirmation eAppointment email to obtain a queue number.
Ensure you select the correct calendar to avoid any issues.
The appointment time shall be your arrival time; it is not your counter-serving time, test or course date.
Queue numbers may not be called in sequence.

Operating hours:

Monday – Friday

9:30 am – 5:45 pm (*lunch break: 1:00 pm – 2:00 pm)

Weekend

9:00 am – 12:45 pm

Public Holidays

Closed